Shipping –
- We are currently shipping in India (The shipping time is 3-6 days )
- For products that are in stock, we deliver within 3-6 business days from the time you confirm your order.
- If there is an unforeseen delay in shipping your order, we will make every attempt to let you know in advance via the contact details mentioned in your order. For more visibility, you can track your order on our website. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
- On rare occasions, it may happen that an item available with us is physically damaged, or is not in a condition to be shipped, and if we are unable to procure a replacement, we may have to cancel that item from your order. In such cases, we shall inform you about the same.
An order can be cancelled only before it is shipped. Once it is shipped, it cannot be cancelled. You will have to send us an email on novusorganics.com with reasons for the cancellation. Once you request the cancellation of item(s) in your order, you will be notified of the same by email. You can also raise a request with us using the Chat option.
Return –
Products are delivered on NON – RETURNABLE BASIS
Return is allowed only in case of delivery of incorrect or damaged products.
It takes us 2 working days to review your return request. After reviewing your return request, we will send our courier partner to pick up the products delivered to you. After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
Replacement –
Replacement of the products may be considered in below scenarios –
- In-transit damage of the product if such instances reported within 48 hours of product delivery.
- In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
- The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.
Scenarios where Replacement of the products is not allowed –
- No replacement is allowed for any expired product.
- Used products are strictly not allowed for replacement.
Refund –
- Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
- Refunds can happen via transfer into customer’s bank account within next 7 working days. (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders. It will be refunded only via online mode.
- Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.